SD Bullion is an online company that specializes in buying and selling precious metals. It offers a wide range of products and a free shipping option for orders above $199.
Their prices for physical precious metals are also very competitive and lower than those offered by rival dealers. This is why they have a good reputation among investors and customers alike.
Dan’s Complaint
Dan was looking for a way to sell some silver coins on the internet. He found SD Bullion and decided to place an order.
He waited for the package to arrive but it never did. He also tried to get it delivered at another location but they told him he had to pay for a cancellation fee.
This company was a nightmare to deal with. He had to wait 2-3 weeks for them to deliver the product.
They even threatened legal action right from the start and said they would send him to collections if he didn’t pay them for it.
The company doesn’t have good customer service, they are rude and don’t care about their clients. They have over 100 complaints online and they’re a bad company to deal with.
Jay’s Complaint
SD Bullion is one of the top online gold and silver dealers in the US. The company started with two doctors and a dream of educating the public on the value of hard assets such as gold and silver.
The company offers a variety of bars and coins from around the world with excellent premiums over spot prices. They also have a wide selection of coins from the US Mint.
Jay had placed an order with SD Bullion but he was surprised when he received a call from the company saying they had sold his items to another buyer. After he asked for a refund, the company sent him collection letters and calls.
He also claims that SD Bullion demanded $500+ for a product that he never got. They even said that they would send the money to collections if he didn’t pay them.
Michael’s Complaint
Michael is a customer who had ordered Chinese silver pandas and expected to receive a full mint tray. However, he received 15 separate coins instead.
He also found out that they didn’t provide a secure way for him to send them his driver’s license copy. This is a huge issue considering that they have a lot of customers with disabilities who rely on screen readers to access their website.
In addition to this, SD Bullion does not comply with WCAG 2.0 or WCAG 2.1 standards and is not accessible per these accessibility guidelines. This is a big problem especially for people who are blind or have other disabilities.
Andrew’s Complaint
SD Bullion is an online precious metals dealer that offers competitive prices and free shipping on orders over $99 within the United States. They also offer flexible payment options and a 10-day return policy.
They have an A+ rating from the Better Business Bureau and are known for their excellent customer service. They also have an impressive 4 out of 5-star rating on Trustpilot.
Andrew’s order from SD Bullion was not processed properly. They didn’t send it to his address or the one he gave them when he placed the order.
He contacted SD Bullion to ask for a refund. They told him he could either receive it at his billing address or pay 5% cancellation fees.
He was a little disappointed with their response. But he decided to stick with them anyway. He ended up placing 2 more orders and paying nearly $10,000 for them.
